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In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. Customers will always be contacted regarding additional costs before payment is taken.

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If an order qualifies for Free Shipping but it is requested we make multiple shipments that fall under our Free Shipping cut-off ($99) it may be necessary to request the customer pay freight for additional shipments. Orders including free or heavily discounted items are more likely to be sent in one complete shipment.

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You will receive an update on your order after it is placed with your number of shipments and expected leadtimes. At peak times during holidays and sales, orders may be subject to next day shipping.Īlthough we make every attempt to ship all orders in a timely manner we may be required to ship some orders complete, holding in stock items until all stock is in our warehouse. Any orders after 2pm CST will be shipped next day. If you provide a Cellular Phone number with your contact information you may receive an SMS notification with your tracking information and in transit updates.Īny stocked orders are shipped same day, Monday to Friday, if ordered before 2pm CST. We will be unable to make a claim on your behalf and may not replace lost/damaged goods.

If you request delivery without a signature or have an existing Signature Not Required agreement in place with the carrier you assume all risk for lost or damaged shipments. Orders with a value of $400 or greater are shipped with Signature Required for delivery unless requested otherwise. Construction Fasteners and Tools reserves the right to exclude items from the free shipping policy. Heavy or Oversize items and orders will still be eligible for subsidized shipping. Even so, we can offer excellent freight rates to destinations across Canada. Unfortunately, individual items weighing 40+ pounds as well as oversized items are excluded from our free shipping policy.

Or overall piece size greater then 130' (calculated L+2W+2H). Oversized Item: Single dimension 4' or greater. Heavy Item: Your order contains a single item weighing 40 lbs. These items are also not able to be shipped via Air. Overweight Order: If the total weight of the order exceeds 120lbs or requires a freight carrier.ĭangerous Goods: If an item is classified as a Dangerous Good (E.G Aerosols or Paints) it is not eligible for free shipping. On orders over $99* Some Restriction Apply.įree shipping is not able to be offered in the following cases: Any secondary warranty is at the discretion of Construction Fasteners & Tools Ltd. The vendor/manufacturer warranty applies in all events as the primary warranty. If damage is present a portion of the refund will be withheld. Please note that original shipping charges are not subject to refund. If the product is determined to be in new condition the refund will be processed at that time. Once the returned package is received the item(s) will be inspected for damage or misuse. Should the return be the result of our error or a defective product Construction Fasteners will cover the cost of the return freight.Ĭonstruction Fasteners reserves the right to charge a restocking fee on any returned item. Please note that the freight charge would be deducted from your refund in this case. We are happy to arrange the return shipment on your behalf using our carrier at reduced rates. The customer is responsible for return freight charges. There is a small group of items we may stock that are not eligible for return. Special Order (non-stock items) are not subject to return. The item(s) returned on the RGA must be unused and in its original packaging. To receive approval and your RGA please contact us by phone at 86 or Orders past this 30 day window can not be returned or exchanged.Īny return must be accompanied by a Return Goods Authorization (RGA).

Q-Deck Hangers For Roofing and ConcreteĪny potential return must be initiated within 30 days from date of purchase.

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